A mom has informed of her ‘absolute disgust’ after the Division of Work and Pensions supplied condolences for her disabled daughter’s demise – who was sleeping upstairs.
Donna Johnson, 31, wrote to the DWP in April this yr about getting a incapacity allowance for her 15-month-old Rosabella.
However she was left feeling ‘bodily sick’ when she opened a letter from the company that learn: ‘I’m sorry to listen to that Miss Rosabella Johnson has died.’
The ‘freaked out’ mum-of-four, who’d just lately misplaced an uncle, then dashed upstairs to cradle her valuable child woman and examine if she was nonetheless okay.
And livid Donna stated she’d later rung the DWP – who had initially refused to offer funding to her daughter – and acquired an apology from an agent over the cellphone.
Nonetheless, the keep at residence mum now says she’s misplaced confidence within the company and suspects her daughter might have been ‘combined up’ with a distinct youngster.
Donna Johnson, of Swarcliffe, with 15-month-old daughter Rosabella after the letter arrived
She stated: ‘I ought to by no means have acquired that letter. The way in which they worded it was completely disgusting. I felt bodily sick.
‘I had actually had simply put Rosabella to mattress, and I simply ran upstairs to cuddle her as I get fully freaked out by stuff like that.
‘I rang them up and all they may say was that they have been sorry. However that is not the purpose.
‘Have they been two claims on the similar time and obtained her combined up with a distinct youngster? It is not like she has a standard identify – it’s totally distinctive.’
Donna, from Leeds, West Yorkshire, utilized for Incapacity Residing Allowance on behalf of Rosabella, who suffers from hip dysplasia, scoliosis and torticollis in April this yr.
The circumstances, affecting the tot’s backbone, hip and neck muscular tissues, imply that she requires round the clock care from her household and common hospital check-ups.
A DWP spokesperson apologised for the error and stated they have been reconsidering Donna’s request
Donna stated her daughter has wanted a process to place her left hip again in place and can face main surgical procedure into her grownup years – and isn’t allowed to bounce or bounce.
However after her software was filed on the DWP’s system on Could 3, Donna acquired a reply from the company in July saying that her daughter did not qualify for any advantages.
She stated: ‘I acquired the choice on July 21, and that mainly stated she was going to be feeling higher by December 2022.
‘I am not fairly positive the place they obtained that data from as a result of she’s by no means going to get higher.’
Slightly below per week later, on July 27, Donna acquired one other letter from DWP – solely this time the company informed her that her daughter had now handed away.
She stated: ‘Actually per week later, I acquired this letter, so I rang the DWP.
‘They tried asking me to ship the letter again to them and stated that Rosabell might be higher by December 6 – clearly claiming to know greater than me and her advisor.
‘All they may do was apologise, however they could not give me any data..’
Donna stated her six-year-old son, Alfie, who has autism, was within the room when she learn out the letter to her husband in a state of shock.
And distressingly, he had then spent the remainder of the day asking if his sister Rosabella was going to cross away.
She stated: ‘After I obtained the letter, my husband could not perceive why I used to be going mad, so I simply learn it out to him, and mainly, Alfie was sitting on the opposite couch.
‘All day he was asking if Rosabella was going to die.’
Donna now believes that Rosabella’s software might have gotten confused with one other candidate’s and is worried that her youngster will not get the funding she requires.
She stated: ‘I feel that is what they’ve finished. I do not know the place they obtained the details about her from – and that she might be higher by the tip of this yr.’
A DWP spokesperson apologised for the error and stated they have been reconsidering Donna’s request for the allowance on behalf of her daughter.
They stated: ‘We apologise unreservedly for the misery attributable to our correspondence with Mrs Johnson, as we’ve got on to her over the cellphone.
‘DLA is awarded primarily based on the affect a incapacity has on a toddler and the quantity is dependent upon how a lot care and supervision they want.
‘Selections are made utilizing the data we’ve got on the time.
‘We’ve got acquired the reconsideration request from Mrs Johnson and are at present processing this.’