Grandmother claims Gold Coast McDonald’s staff mocked her and refused her service

Grandmother claims McDonald’s workers mocked her and refused to serve her after ‘chilly fries criticism’ in entrance of her granddaughter – who’s now too scared to return

  • Grandmother bullied and refused to be served by workers at Gold Coast McDonald’s
  • Tracey Lintern claims she attended Ormeau chain final month and complained 
  • She returned final Saturday the place workers laughed at her and granddaughter
  • Particular wants baby cried and is just too scared to return to the restaurant 

A grandmother claims employees at a McDonald’s bullied and refused to serve her – together with her granddaughter now too scared to return.

Tracey Lintern mentioned she visited the Ormeau quick meals outlet on the Gold Coast greater than a month in the past, asking workers to maintain her fries heat whereas she ordered different meals.

She then attended the identical restaurant final Saturday, and claimed workers mocked and belittled her, earlier than refusing to serve her meals.

A grandmother says the treatment of workers at a Gold Coast McDonald's bullied and refused to serve her - with her special needs granddaughter now too scared to return

A grandmother says the remedy of employees at a Gold Coast McDonald’s bullied and refused to serve her – together with her particular wants granddaughter now too scared to return

Ms Lintern was together with her granddaughter on the time, who has nervousness and PTSD, who began to cry after the alleged remedy.

‘She’s crying saying “Grandma what’s going on”,’ the grandmother informed the Gold Coast Bulletin.

‘Nobody served me, so I simply walked out.’

Ms Linter picked up an order of a single sizzling fries for a buddy the primary time she visited the McDonald’s.

She had just lately moved into the realm and was ‘so excited’ there was a McDonald’s close by. 

After arriving she determined to order extra meals, asking servers to maintain the meals heat.

When the chips got to her, Ms Linter mentioned they have been chilly and requested for a brand new order, which workers did.

The grandmother then turned up final Saturday, the place she claims workers instantly handled her poorly.

‘I used to be shopping for dinner for all of the household so I made a decision to go inside with such a big order,’ she mentioned.

‘The identical [worker] was on. As quickly as she noticed me she began to speak about me to different workers members.

‘I wasn’t even on the counter but, then all of them rotated at me to see who she was speaking about.’

Ms Linter said the staff mocked her before refusing to take her order - humiliating her and her granddaughter (stock image)

Ms Linter mentioned the workers mocked her earlier than refusing to take her order – humiliating her and her granddaughter (inventory picture)

Ms Lintern mentioned a employee alerted different workers, who turned and laughed on the grandmother.

After strolling to the counter to complain in regards to the remedy, a feminine worker mentioned she would not serve her as a result of ‘final time you got here in you have been impolite’.

The worker then allegedly threatened to name safety, prompting Ms Linter’s granddaughter to burst into tears.

‘I used to be so excited once I moved right here that McDonald’s was so shut, as I’d usually go twice a day, however now I am unable to convey myself to go,’ Ms Linter mentioned.

‘Why would you wish to return for that remedy, throughout wanting sizzling chips?’

McDonald’s mentioned it was investigating Ms Linter’s criticism.

‘We don’t tolerate anti-social behaviour and will not settle for abuse, intimidation, threats or violence in direction of our staff,’ it mentioned.

‘Our staff have the appropriate to be handled with respect and really feel secure of their office.

‘Now we have obtained the shopper’s criticism and it’s being reviewed by our group.’


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